Version: 1.0
Last update: 10 December 2024
1.General
1.1. Thelivering Ltd (“TLL”, “we”, “us”, “our”) is a company incorporated under the laws of Malta, with registration number C87253 and with registered address at Level 4, Pendergardens Business Centre 44, St. Andrew’s Road, STJ 9023, St. Julian’s, Malta; Telephone number +44 1651 265433, email: info@thelivering.com
1.2. TLL trades under the brand “Budsino” (accordingly any reference to Budsino shall be construed as constituting a reference to TLL) and operates the site www.budsino.com (the “Website”).
1.3. This document (“Terms and conditions” or “T&Cs”) together with the Privacy Policy, the Cookie Policy and the Games Rules (collectively, the “Rules”) sets out the terms governing the contractual relationship between TLL and any person registering with Budsino and subsequently accessing the Website as a registered user (“Player”, “User”, “you”, “your”). You are required to carefully read and accept the Rules when registering an account with the Website. If, at any time, you do not agree with the Rules, you may not use or continue to use the Website.
1.4. TLL reserves the right to change these Terms and Conditions including any Specific Rules at any time. Should there be any material changes to the Rules (“Change”), you will promptly be notified and provided with a summary of the changes and prior to accessing and using your Account for the first time after a Change takes place, you will be required to expressly re-confirm your acceptance. In the event that, following any Change, you do not wish to continue using the Website and / or the Services anymore, you may withdraw all your available funds and close your Account.
1.5. These Terms and Conditions are published in English and may be available on the Website in a number of other languages. In the event of any discrepancy between the English version and versions in other languages, the version most beneficial to you shall prevail. Where a discrepancy does not result in any specific version being more beneficial to either party, the English version shall prevail.
1.6. The Rules constitute the complete, final, binding and exclusive agreement between you and TLL with respect to the Website and the Services and we recommend that carefully read you print a copy of these Terms and Conditions for future reference.
2. Regulatory Status
2.1. TLL is licensed and regulated to provide its services in and from Malta under the Licence MGA/B2C/716/2019, issued on the 29th October 2024 by the Malta Gaming Authority (the “MGA”), enabling us to provide various types of real-money games (the “Games”) and associated gaming services to registered Users via the Website (collectively the “Services”).
2.2. Games on the Website are operated in conjunction with our approved providers, and you may check and verify our respective operational statuses at any time by clicking on the MGA Dynamic Seal which may be found in the footer of the homepage/landing-page and on each page of the Website or by consulting the MGA licensee’s register available at: https://www.mga.org.mt/licences/.
3. General eligibility requirements and Website use
3.1. The Website enables Players to access and place real-money wagers and bets on a wide range of casino-type games (see Section 12), both live and Random Number Generator (“RNG”) – based, as well as on numerous sport and non-sport events (see Section 13) and provides certain ancillary services in connection with the Games, including, without limitation Play Together (see Section 9)
3.2. The Website is only intended for individuals over the age of eighteen (18) or any higher applicable age, depending on the laws of your Country (“Legal Age”). It is your responsibility to verify that, when opening an Account and conducting business with us, you are of Legal Age to gamble in your jurisdiction and are not breaking any law. Under no circumstances can minors register as Players or hold an Account with us and, if it comes to our attention or we reasonably suspect that a User is under the Legal Age, we reserve the right to request proof of age and perform checks, also through 3rd Parties, in order to verify your age. We reserve the right to suspend your Account until satisfactory proof of your age is provided and we further reserve the right to terminate your Account and forfeit any existing winnings should you be found in breach of this term.
3.3. If you reside in one of the following countries (“Prohibited Countries”) you may not register with the Website nor may you access the Website or use the Services as a registered Player, if you are located in any of the Prohibited Countries:
Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Botswana, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cape Verde, Cambodia, Cameroon, Central African Republic, Chad, China, Comoros, Congo, DR Congo, Cote d’Ivoire, Cuba, Dominica, Djibouti, East Timor, Ecuador, Egypt, Eritrea, Ethiopia, Fiji, France, French Guyana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Grenada, Guam, Guatemala, Guinea, Guinea-Bissau, Guinea, Guyana, Haiti, Honduras, Indonesia, British Indian Ocean Territory, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Korea Republic, Kosovo, Kuwait, Kyrgyzstan, Lao People’s Democratic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Malaysia, Maldives, Mali, Mariana Islands, Marshall Islands, Mauritania, Mauritius, Martinique, Mayotte, Federated States of Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Oman, Pakistan, Palau, Palestinian Territory, Panama, Papua New Guinea, Philippines, Puerto Rico, Poland, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Swaziland, Sweden, Syrian Arab Republic, Taiwan Province of China, Tajikistan, Tanzania United Republic, Togo, Tonga, Thailand, Timor Este, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United States of America , United Arab Emirates, United Kingdom, Uzbekistan, Western Sahara, Vatican City, Vanuatu, Vietnam, Yemen, Zambia, Zimbabwe.
3.4. We reserve the right to perform checks, also through 3rd Parties, in order to verify your country of residence and / or your location when registering with or accessing the Website and we reserve the right to suspend your Account until we are satisfied that you are not attempting to use our services and products from a Prohibited Country. We further reserve the right to terminate your Account and forfeit any existing winnings should you attempt to circumvent or otherwise be found in breach of this term.
3.5. We reserve the right to amend the Prohibited Country list above from time to time and it is your responsibility to periodically check any such amendment.
3.6. If you are an employee of the TLL or are otherwise professionally engaged with us, or you are a close family member of any of our employees, you may not access the Website, nor may you participate, as a Player, in real-money Games on the Website under any circumstance.
3.7. The Website and the Services are intended for private, recreational purposes only. Where we reasonably suspect that you are not using the Website and / or the Services in such capacity or for such purposes, we reserve the right to terminate your Account and forfeit any existing winnings.
3.8. Subject to your continued eligibility in accordance with this section and to your ongoing compliance with these Terms and Conditions, the Rules and any applicable laws, we hereby grant you the right to access and use the Website and the Services, provided that you do not: (i) copy, distribute or modify any part of the Website without our prior written authorization; (ii) use, modify, create derivative works of, transfer (by sale, resale, license, sublicense, download or otherwise), reproduce, distribute, display or disclose any content of the Website, except as expressly authorized herein; (iii) disrupt servers or networks connected to the Website; (iv) use or launch any robotic, automated, mechanical, electronic or other devices or software to make automated decisions while using the Website and the Services, or otherwise use any device or software that enables the use of the Website and/or the Services without human intervention (e.g. bots), makes automated decisions, provides real time information or coaching (collectively, “Prohibited Software”), whether such use is attempted or affected by you or by any third parties (including without limitation, "robots" and "spiders") to access and/or use the Website and the Services; (v) use the Website for fraudulent or deceptive purposes; and/or (vi) circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any content or that enforce limitations on use of the Site. We reserve all rights not expressly granted in and to the Website.
3.9. We reserve the right to perform checks in order to verify your compliance with the conditions set out above and we further reserve to close your Account and forfeit any existing winnings should we detect any activity in your Account which we reasonably suspect to be in breach with Clause 3.8.
3.10. By entering the Website, accessing the Services and participating in the Games you acknowledge and understand that gambling involves a financial risk and no guarantees are made from us with regards to results or financial gain.
4. Player registration and Account Opening
4.1. Gaming Accounts
4.1.1. In order to access the Website and the Services and participate in real-money Games, you need to register with the Website, open a gaming account (“Account”) with us and fund your Account in accordance with section 5 below.
4.1.2. It is your sole responsibility to understand the laws in your jurisdiction of residence relating to all aspects registering with the Website opening an Account with us. Access to the Website and the Services is on your own initiative and you are responsible for your compliance with local laws if and to the extent local laws are applicable. We make no representation that materials on the Website or the Services are appropriate, available or allowed in your jurisdiction. TLLis unable to provide any legal advice regarding this matter and we accept no responsibility whatsoever should an individual act in breach of any law or regulation in transacting with the Company in whichever manner.
4.1.3. To register with the Website you have to sign up via your personal identification number, thereby providing us with your gender, full name, date of birth and permanent residential address or by personally completing the registration form and providing us with such information. You will also be asked to provide your email address and telephone number before completing the registration of your account and to confirm that you are at least 18 years old.
4.1.4. By submitting the form for opening an account with us you agree to abide by these Terms and Conditions and the Rules, and you further warrant and represent and acknowledge that:
a) You possess all the eligibility requirements as set out in Section 3 above
b) You are a natural person acting on your personal capacity
c) You are not restricted by limited legal capacity
d) You are not acting in the interest or on behalf of any third party
e) You are not utilizing funds originating from any criminal activity;
f) You are not funding your Account by utilizing payment methods that do not legally belong to you.
4.1.5. You must submit true, complete and current information during the registration and it is your sole responsibility to keep such information updated at all times, should there be any changes, by contacting our Customer Support (see Section 7) or by directly replacing any outdated information through your Account on the Website, although we strongly recommend reaching out to us for any material changes in your details.
4.1.6. You are prohibited from using offensive, derogatory, or inappropriate language in your usernames, nicknames, profile information, or any other content associated with your account, throughout your relationship with the Website. We reserve the right to determine what constitutes offensive, derogatory, or inappropriate language, and to take appropriate actions, including but not limited to being requested to change the prohibited content, or a temporary suspension of your account. In cases of repeated or severe violations we may suspend or terminate your account without prior notice.
4.1.7. In line with our Know Your Customer (“KYC”) policy, we reserve the right to verify the information you provided us during the registration and any information that is subsequently amended in accordance with Clause 4.1.6. above and to request documentary evidence corroborating such information, including but not limited to photographic IDs, bank statements, residential utility bills and we further reserve the right to suspend or otherwise limit your Account or certain functionalities, such as withdrawals, until we are fully satisfied with the veracity of the details provided.
4.1.8. Should we, at any time, become aware or reasonably suspect that you have provided us with materially false information, or should you fail to provide us with any evidence we may request in accordance with Clause 4.1.7. above, we shall permanently terminate the relationship with you and forfeit any winnings existing on your Account.
4.1.9. In order to log-in with the Website you may need to enter either your email address or your mobile number and a robust password of your choice or authenticate via a single sign-on, such as your personal identification number (collectively, the “Login Details”).
4.1.10. You must keep your Login Details secret at all times. In this respect, we advise you not to write down your Login Details and, particularly, your password in a way that can be easily found or used. We also advise you to log out after any gaming session and not to leave your device unattended when logged in so that you can prevent the unauthorised use of your Account.
4.1.11. If one or more wagers or bets is placed using your Login Details, it will be considered to have been made by you and therefore shall be accepted and deemed valid.
4.1.12. To provide you with an additional layer of security, your Account will be suspended should wrong Login Details be entered for three consecutive times.
4.1.13. If your Account is suspended, or you have forgotten your password we make available a secure recovery process which will allow you to set a new password.
4.1.14. If there is a risk or you suspect that the your Login Details may be or have been compromised in any way, you must notify us as soon as reasonably possible by sending an email to our Customer Support, at support@budsino.com Upon any such notice, we reserve the right to temporarily suspend your Account until the matter has been investigated to our satisfaction.
4.2. General restrictions
4.2.1. You are only allowed to open or otherwise have one active Account with the Website at any point in time and we only allow an active account per household and/or IP address, including shared IP addresses, and / or family and / or household address.
4.2.2. If we become aware that more than one Account is associated with your household and / or IP address, we reserve the right to suspend or close any such Account and to forfeit any existing winnings. If more than one user from the same household and / or IP Address intends to register with the Website as a Player, we recommend informing us as soon as practically possible not to incur suspension or closure of the in accordance with the above term.
4.2.3. We reserve the right to perform checks in order to verify that you don’t have more than one active Account with the Website and where we had to determine that the same Player is holding multiple active Accounts, we reserve the right, in our sole discretion, to (i) immediately terminate any active promotion and forfeit any existing bonus funds and any winnings generated by bonus funds associated with any additional Account; and (ii) permanently close either any Account held by the Player found in breach of this prohibition or any other Account than the first one validly opened; or (iii) merge any additional Accounts into the Account originally and validly opened. Furthermore, we reserve the right to charge an administrative fee of Euro 20.00 (“Multiple Accounts Fee”) for each and every additional account in your name and we further reserve the right to set off the Multiple Account Fee from any balance that should, exist in any of the relevant accounts.
4.2.4. Accounts are intended for use by their respective owners only and you may not allow any third-party to access or otherwise use your own Account with the Website. You may not sell, transfer, trade your Account nor any existing funds to other Players nor are you permitted to acquire Accounts or funds from other Players.
4.2.5. We reserve the right to perform checks in order to confirm that Accounts are only being accessed or otherwise used by their owners and to detect possible instances of third-party use. If we find or reasonably suspect that your Account is being used or accessed by another party, we further reserve the right to suspend your Account until we are satisfied of the identity of the User and where such identity cannot be satisfactorily determined we reserve the right to close your Account and forfeit any existing winnings.
4.2.6. All Accounts are opened and transacted in the currency that you chose upon sign-up or that is automatically associated with your Country of registration by our system.
4.2.7. Funds on Account cannot be used as a basis for obtaining any form of credit, nor are they allowed to be used for exchange rate speculation. We reserve the right to return funds to Players at the original exchange rate if we have reasonable suspicion that the intent of the Player's transactions has been primarily to speculate on exchange rates or for any other purposes than to participate in the Games.
4.2.8. Accounts are not interest bearing. No interest shall be paid on any funds, irrespective of the amount, held in your Account. TLL is not, and does not purport to be, a financial institution and you are hereby positively requested not to consider nor to treat us as such.
4.3. Management of your Account by us
4.3.1. TLL manages Players’ Accounts, calculates the available funds, the pending funds, the wagered funds as well as the amount of the winnings. TLL further administers refunds, pays winnings, charges any fees or penalties due under these Terms and Conditions. Unless proved otherwise, these amounts are considered as final and are deemed to be accurate.
4.3.2. We reserve the right at our discretion to refuse to open an account or close an existing account without having to provide any justification. In this case any contractual obligations already arisen, shall be honoured, however, where your Account is terminated by us because: (i) these Terms and Conditions or any of the Rules have been violated; or (ii) any unauthorised activities have occurred in connection with the operation of your Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating); we reserve the right, at our sole discretion, forfeit and/or confiscate funds available on your Account, including withholding deposited funds pending any internal investigation and/or refuse to honour a claim.
4.3.3. An Account is deemed inactive if for a consecutive period of twelve (12) months there has not been recorded on the Account any log in/ log out and/or any wager.
4.3.4. We shall notify you that your Account is about to become an Inactive Account by contacting you according to your contact preferences up to thirty (30) days prior to your Account becoming inactive.
4.3.5. We may deduct an administrative monthly fee (“Inactivity Fee”) of Euro 5.00 (or the equivalent in other currencies) from your Account as soon as it becomes inactive. The Inactivity Fee will only be deducted if your Account is in credit and may be fully refunded in the event that you reactivate your Account or where you can prove that you could not access your account due to a reasonable cause.
4.3.6. You can reactivate your inactive Account at any time by simply logging in and depositing or withdrawing funds.
4.3.7. Should your Account become inactive due to a Self-Exclusion period initiated by you, we may close your Account and remit to you any existing balance where your self-exclusion period is set to last at least 6 months or is indefinite.
4.3.8. We reserve the right to close any inactive Account with no positive balance.
4.4. Use of the Account by you
4.4.1. Your Account with the Website enables you to deposit and withdraw funds and to participate in the Games, to edit certain personal details, including your contact preferences, to access your history and to manage your responsible gambling preferences.
4.4.2. At any time you can log in to your account and view a statement showing all transactions effected on that account, namely deposits, bonuses, winnings, bets and withdrawals in the last six months. Should you notice any mistakes you should immediately notify our Customer Support (see Section 7 below) so that the mistake can be rectified. You should report such a mistake within 90 days from when the mistake first appeared on the statement available in your Account.
4.5. Suspension of the Account
4.5.1. In the event that you breach any of these Terms and Conditions, we reserve the right, at any time, without prior warning, notification or compensation, and without prejudice to any subsequent legal proceedings which may be taken, to suspend or close your Account, to deny access to all or part of our Services, particularly to refuse to accept any bets or transactions, or to withdraw promotional offers pending investigation and/or the conclusion of any legal proceedings. Any positive balance existing in your Account pending investigation and/or following the conclusion of any legal proceedings may be used on account of any damages or sums owed by you to us.
4.6. Closure and Termination of the Account
4.6.1. At any time your Account can be closed by either us or yourself. Closure of your Account represents termination of these Terms and Conditions and therefore of your relationship with us.
4.6.2. You can close your Account at any time by logging in and accessing your personal area or by contacting our Customer Support.
4.6.3. Accounts closed by you may, in principle, be reactivated at any time
4.6.4. The funds on any Accounts that are closed with a positive balance will only be returned to you upon submission of a withdrawal request and provided that funds can be remitted to the same payment method they were originally transferred from. Should this not be feasible, the withdrawal request will only be processed upon you providing us with the details of a bank account in your name and we reserve the right to satisfactorily verify that you are the rightful owner of such account before remitting any funds.
4.6.5. In the case of any Accounts which are closed but which have outstanding/pending bets (such as sports bets), those outstanding/pending bets will not be cancelled and it is your responsibility to contact our Customer Support to arrange to transfer to your bank account any winnings resulting from the outcome of such bets once settled.
4.6.6. We reserve the right to close an existing Account at any time without having to provide any justification. In this case any contractual obligations already arisen, shall be honoured, however, where your Account is terminated by us because: (i) these Terms and Conditions or any of the Rules have been violated; or (ii) any unauthorised activities have occurred in connection with the operation of your Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating); we reserve the right, at our sole discretion, forfeit and/or confiscate funds available on your Account, including withholding deposited funds pending any internal investigation and/or refuse to honour a claim.
4.6.7. If we decide to return all or part of the balance on your Account at the time of termination, you are required to contact us upon receipt of our email informing you of our decision, confirming to us that you wish to withdraw the permitted amount, following which the funds will be returned to you. Your Account will be closed.
5. Deposits, Withdrawals and Wagers
5.1. Deposits
5.1.1. Once you have registered with the Website, in order to start to wager you need to fund your Account with a minimum deposit. We offer a wide range of payment methods, such as bank transfers, debit and credit cards, e-wallets and e-vouchers; under no circumstance will we accept cash as a funding method.
5.1.2. You can find full information on the available methods in the Payments & Bonuses section of your Account; deposits of funds into your Account, shall only be accepted if made via financial instruments that are valid and lawfully belonging to you. Use of financial instruments in the name of third parties, including legal persons, is prohibited, irrespective of whether such use was authorized by the relevant third party.
5.1.3. We reserve the right to perform checks in order to determine the ownership of the instruments you use to fund your account and to this end we may request documentary evidence such as bank statements, copies of the cards, screenshots from your banking and financial accounts. We reserve the right to suspend your Account until we are satisfied with the ownership of the funding instrument and we further reserve the right to permanently close your Account and withhold any existing winnings should you fail to provide us with satisfactory evidence.
5.1.4. Depending on the payment method you choose to fund your Account, there might be minimum deposit requirements. Minimum deposit details will be promptly available in the Payments & Bonuses section of your Account whenever you wish to make a deposit.
5.1.5. We reserve the right to impose additional conditions on the use of particular payment methods and from time to time we may change the payment methods available without giving notice. We do not guarantee that all methods of payment are available at all times. We recommend regularly checking the Payments & Bonuses section of your Account for fully updated information.
5.1.6. Bank transfers will be credited to your account as soon as they appear as cleared funds on the specified bank accounts; card and e-wallet deposits are automated: once your deposit transaction is authorized by your issuer or by the relevant payment provider, the funds will be credited to your Account and your balance will be instantly updated.
5.1.7. It is your sole responsibility to provide complete, valid and current payment details; if a deposit is rejected or otherwise not received by us or a charge is levied by the relevant financial institution for any reason relating to the accuracy of the payment details you provided, you agree to promptly pay all amounts due to us upon demand and we reserve the right to set off any such amount from your existing balance and, if applicable, to charge fee (“Rejected Payment Fee”).
5.1.8. In order to ensure that your funds are adequately protected against insolvency, we segregate all Players’ funds from our own assets and keep deposits in a dedicated, separate account held at a bank or a financial institution approved by the Malta Gaming Authority.
5.1.9. Deposits made to your Account should be commensurate with your game play. We reserve the right to carry out checks in order to determine consistency between funding and wagering activities and in order to prevent any possible abuse as well as to verify to our satisfaction any unspent or unused funds in your Account.
5.1.10. We will not accept the deposit of any funds which we believe have been obtained by unlawful or ill-gotten means and by depositing funds to your Account you accordingly represent and warrant that you will not utilise funds originating from any criminal activity or activities.
5.1.11. We reserve the right to carry out checks on all transactions in order to prevent money laundering, funding of terrorism and financial crime and we further reserve the right to request documentary evidence corroborating the source of the funds used in any transaction and to suspend your account until we are satisfied with the evidence received.
5.1.12. Any suspicious activity on an Account could lead to the Player being reported to the relevant Authorities, suspension of the Account and could also lead to the closure of the Account and forfeiture of the existing funds.
5.1.13. If you reasonably that you have been wrongfully charged an amount by us you may notify our Customer Support and request a refund. We will only consider refund requests that include full details of the disputed transaction, including the relevant dates, payment details, and a short explanation as to why the amount is disputed.
5.2. Withdrawals
5.2.1. At any time, you may decide to withdraw part or all funds from your Account by selecting amongst the various available options that can be found in the Payments & Bonuses section of your Account. The default withdrawal method selected by the system will be the same one used to deposit.
5.2.2. You may only withdraw deposited funds once that they have been wagered, in any of the available Games, at least one time. Withdrawal of funds not used for wagering/betting is normally prohibited and we reserve the right to refuse any such request or to apply a fee (“Early Withdrawal Fee”) of 15% of the value of the Early Withdrawal.
5.2.3. Depending on the payment method you choose to withdraw your funds, there might be minimum withdrawal requirements. Minimum withdrawal details will be promptly available in the Payments & Bonuses section of your Account whenever you wish to request a withdraw of your funds.
5.2.4. We reserve the right to impose additional conditions on the use of particular payment methods and from time to time we may change the payment methods available without giving notice. We do not guarantee that all methods of payment are available at all times. We recommend regularly checking the Payments & Bonuses section of your Account for fully updated information.
5.2.5. Irrespective of the payment method chosen, the maximum amount that can be withdrawn per week is €10,000 and per month €25,000 or the equivalent in other currencies. Notwithstanding such limits, in the event of big wins, such as a jackpot or other 1st tier prizes we may offer you a lump sum which is lower than that of being paid in weekly or monthly instalments.
5.2.6. Withdrawals will be held for authorization by the relevant Department. Once authorized, the funds will be remitted to the bank account or the payment method they originated from or, should this not be practicable, to a bank account held in your name to be indicated upon the granting of the authorization.
5.2.7. We will endeavour to process your request within 72 hours and in any case by no later than 5 working days. Upon your first withdrawal or where large amounts are requested, we reserve the right to perform checks in order to verify your identity and or your residential address as a part of our KYC. We further reserve the right to delay the processing of your request and to suspend your account pending any such check and we may permanently close your account and forfeit any existing winning should you fail to satisfactorily undergo the Know Your Customer Process.
5.2.8. It is your responsibility to notify our Customer Support immediately should funds be credited to your Account in error. Should funds be credited in error, these funds are not available for use nor withdrawal. Such funds may be frozen and eventually withheld by us. We further reserve the right to void any transactions placed using them, including related winnings paid out in error.
5.2.9. It is your sole responsibility to report and pay any taxes as required by the governing law of your Country of residence, if applicable.
5.3. Wagers
5.3.1. In order to place wagers and bets and to participate in our Games you must have sufficient funds in your Account.
5.3.2. In the event of any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds or pay tables calculation, charges, fees, bonuses or payout, or any currency conversion as applicable, (“System Error”), we will seek to place all parties directly affected by such System Error in the position they were in before the System Error occurred also by manually adjusting the effected balances.
5.3.3. We reserve the right to declare null and void any bets and wagers that were the subject of such System Error and to recover any money from the Account relating to the relevant bets in all circumstances whereby we, in our sole discretion, determines a System Error has been exploited to gain an unfair advantage and we further reserve the right to permanently close your Account.
6. Responsible Gambling
6.1. TLL is committed to promoting and supporting responsible gambling and makes available to its players a wide range of dedicated tools and controls to ensure a healthy and enjoyable gaming experience.
6.2. As a registered Player you can effectively control your spending by either setting a deposit, a wagering or a loss limit or by combining two or more limits; you can also easily control your gaming activity by setting a session / login limit and / or by activating a reality check.
6.3. If you feel like taking a break from your gambling, you can self-exclude from our Website for a period of your choice or even permanently.
6.4. At any time, you may revoke, increase or decrease an existing limit through the Responsible Gambling section of your Account. If you wish to increase or make otherwise an existing limit more stringent, the requested changes will be immediately effective; if you wish to decrease or otherwise loosen an existing limit, the requested changes will be effective following the lapse of seven calendar days.
6.5. You can access, set and change all the available tools through the Responsible Gambling section of your Account.
6.6. If you contact us as a non-registered user to request to be excluded from future gaming activities with us, we will take actions aimed to preventing your registration with the Website. In order to effectively enforce this policy we may need you to provide us with some personal information.
6.7. We reserve the right to monitor all Account activities and if we believe that you may have gambling problems or may be at risk of developing ludopathies we may initiate interactions with you and we may further temporarily or permanently prevent you from entering the Website or using the Services.
6.8. We will use our reasonable endeavours to enforce our responsible gambling policies, to provide you with support and with assistance and guidance in the use of our Responsible Gaming tools; nevertheless we do not accept any responsibility or liability if you continue gambling and/or seek to use the Website with the intention of deliberately avoiding the relevant measures in place and/or we are unable to enforce such measures for reasons beyond our reasonable control.
6.9. For further details, including a full description of our dedicated tools and resources available, you may visit our Responsible Gaming section by clicking here
7. Customer Support, Complaints and Disputes
7.1. We value our Players and will endeavour to make your experience with us an enjoyable one, however, there may be occasions where you might feel dissatisfied with the quality of our products and services, or you may disagree with certain decision we may take concerning yourself or your account.
7.2. We make available to all the registered Players a Customer Support service which can be contacted via email at the address support@budsino.com or through the live chat available on the home page of the Website.
7.3. If you contact our Customer Support using the live chat facility, we expect you to be always courteous towards the staff. Any offensive or abusive behaviour will not be tolerated and will be immediately reported, and we reserve the right to immediately and permanently close your account for such reprehensible behaviour.
7.4. In any such event, you are positively invited to raise a complaint with us. Complaints should be lodged in writing either by sending an email to our Customer Support at support@budsino.com or via the live chat function available on the Website and should be raised as soon as is reasonably practicable following the date of the event that gave cause to your dissatisfaction. Complaints should possibly include any relevant details so that we can clearly and promptly identify the issue of concern.
7.5. Claims and requests to refute a transaction must be made within sixty (60) days of the transaction in question and will be reviewed and actioned accordingly. Failure to query or refute a transaction within sixty days leads to the transaction being deemed valid and irrevocable.
7.6. We use commercially reasonable efforts to respond as quickly as possible and will normally do so within 10 days of the date on which the complaint was submitted to us. Any communication relating to your complaint, including its outcome, will be done via the latest email address associated with your Account.
7.7. In the event you are not satisfied with our resolution of your complaint, and you wish to dispute its outcome, you may refer the dispute, totally free of charge, to the designated Alternative Dispute resolution body ("ADR"). Our approved ADR is 'MADRE’ and can be reached on the email address madre@rgoal.org or either by filling in the form on this link: https://madre-online.eu/file-a-claim/ or by making use of the EU online dispute resolution platform on the link https://ec.europa.eu/consumers/odr/.
7.8. We encourage you to familiarize with MADRE’s rules of procedure available at https://madre-online.eu/rules-of-procedure/.
7.9. MADRE’s decision will be final and binding on the disputed matter, without prejudice to your right to bring your claims against us in any court of competent jurisdictions.
7.10. Alternatively, you might prefer referring your dissatisfaction by directly lodging a complaint with the Malta Gaming Authority on the link https://www.mga.org.mt/support/online-gaming-support/
8. Bonus and Promotions
8.1. From time to time and subject to your compliance with these Terms and Conditions we may offer you bonuses or other promotional incentives, including but not limited to welcome bonus, free spins, no-deposit bonus etc., by crediting your Account as part of a sales promotion/marketing campaign. If you do not wish to participate in a bonus or a promotion, you may withdraw at any time by forfeiting your bonus funds.
8.2. All bonuses and promotions are subject to these Terms and Conditions and to each campaign’s specific terms and conditions (“Specific Bonus Rules” or “Specific Rules”) which can be found in the ‘Promotions’ section of the Website under the description of each promotion currently available. Unless otherwise specified, in the event of a discrepancy between the Terms and Conditions and/or the General Bonus Rules and the Specific Bonus’ Rules, the latter shall prevail.
8.3. Unless otherwise specified, bonus funds cannot be directly withdrawn but must be used for the placing of wagers and bets with the Website or with certain specific games and products offered on the Website as it may be specified in the relevant bonus’ Specific Rules.
8.4. Unless otherwise specified, to convert bonus funds into withdrawable funds as well as withdraw any winnings generated by bonus funds certain requirements (“Wagering Requirements”) must be fulfilled within the timeframe stipulated in the Specific Bonus Rules. Failure to meet the Wagering Requirements by the deadline will result in bonus funds and winnings generated by these being forfeited.
8.5. The applicable Wagering Requirements are included in the Specific Rules with reference to other types of campaigns.
8.6. Different games may contribute a different percentage towards the wagering requirements. Please refer to the relevant promotion’s Specific Rules.
8.7. When a bonus associated to a deposited amount is active (“Deposit Bonus”), wagers may be deduced from both the real money balance and the bonus balance depending on and according to the specific logic of the relevant promotion and stakes from the either balance may count differently towards the Wagering Requirements. Winnings are credited back to both real and bonus balances according to the same logic. Please refer to the relevant promotion’s Specific Rules for full details of the applicable logic and splitting ratio.
8.8. When playing with an active bonus, a maximum stake or a maximum winning may apply and any wager, including any Gamble or Feature Buy or any winnings exceeding such maximum limits may result in the bonus and any associated winnings being forfeited and in the removal from your balance of any amount won in excess respectively. Please refer to the relevant promotion’s Specific Rules for full details of the maximum allowed stake.
8.9. Bonuses are limited to and can be only claimed once per Account, which means that no more than one bonus per Player and / or PC and / or IP address, including shared IP addresses, and / or family and / or household address and / or e-mail address and / or credit/debit card number and / or environments where computers are shared (for example, Universities, schools, public libraries, workplace etc.) can be granted.
8.10. We reserve the right to review bonus funds transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that you are participating in strategies that we, in our sole discretion, deem to be abusive, including but not limited to:
a) Using bonus funds solely to build up in-game progression and then returning to exploit the feature and collect its winnings when the bonus is no longer active;
b) Triggering the bonus feature of a game with bonus funds without playing it through and then returning to collect the winnings when the bonus is no longer active;
c) Placing bets, also in conjunction with other Players, that due to an active bonus or promotional offer result in a guaranteed win;
d) Making bets to turn over Bonus Cash, where the effective expected outcome would be close to 100%, for example placing bets on both Red & Black on Roulette.
8.11. In any of the above cases or where there is a reasonable suspicion that you have otherwise committed or attempted to commit a bonus abuse, either on your own or as part of a group, any existing bonus funds and any winnings generated by wagered bonus fuds will be forfeited. Furthermore, we reserve the right, in our sole discretion, to revoke your future eligibility to bonus and promotions or to permanently terminate your Account.
8.12. We reserve the right, in our sole discretion, to terminate or amend at any time for any reason and without any prior notice any available bonus and/or promotions or any part thereto.
9. Streaming
9.1 Players may use any approved streaming platform to stream whilst playing our Games and share their videos of the stream on the Website.
9.2 You hereby agree to be solely responsible for any content ("Content") sent, transmitted, streamed, displayed or uploaded by him on the Website through the approved streaming platform, and that Content complies with all laws applicable to it, including, but not limited to, laws requiring you to obtain the consent of a third party to use the Content. You confirm that you have the right to send or stream the Content on the site and that such use does not violate or infringe on any rights (including intellectual property rights) of any third party. The Company will not under no circumstances be liable in any way for any (a) Content that is transmitted or viewed while using the site, (b) errors or omissions in the Content, or (c) any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to Content. Although we are not responsible for any Content, we reserve the right to moderate and delete any Content, at any time without notice to you if we become aware that it violates any provision of these terms, or any applicable law, or if ordered by any public authority.
9.3 You agree not to (i) knowingly or negligently use the service in a way that abuses, interferes with, or disrupts the service or the site; (ii) engage in activity that is illegal, fraudulent, false, or misleading, (iii) transmit through the service any material that may infringe the intellectual property or other rights of third parties; (iv) use the service to communicate any message or material that is harassing, libellous, defamatory, threatening, obscene, indecent, would violate the intellectual property rights of any party or is otherwise unlawful, that would give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense, under any applicable law or regulation; (v) upload or transmit any software, Content or code that does or is intended to harm, disable, destroy or adversely affect performance of the service in any way or which does or is intended to harm or extract information or data from other hardware, software or other players; (vi) use the service in violation of any other Terms and Conditions or in a manner that violates applicable law.
9.4 You agree not to post, modify, distribute, or reproduce in any way copyrighted material, trademarks, rights of publicity or other proprietary rights without obtaining the prior written consent of the owner of such proprietary rights. The Company may deny access to the Player who is alleged to infringe another party's proprietary rights.
9.5 You hereby agree to indemnify, defend and hold harmless the Company from any and all third-party claims, liability, damages and/or costs (including, but not limited to, attorneys' fees) arising from your use of the approved Streaming service. If you violate any of these terms, we reserve the right to permanently terminate your Account or prevent you from further accessing the streaming feature on the Website.
10. Miscellaneous Provisions
10.1. Thelivering Ltd is the sole owner of the trademark www.budsino.com and the Budsino logo. Any unauthorised use may result in prosecution.
10.2. All of the contents found on the Website pages and URLs, including but not limited to all texts, graphics, code, files and links are property of TLL and its respective copyright owners and may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system do therefore not confer any rights whatsoever to the intellectual property contained in our system and any unauthorized reproduction or use of this URL address or of the contents of the Website is strictly prohibited and may lead to legal prosecution.
10.3. The Company provides no warranty or guarantee as to the suitability or quality of the Website and / or the Services supplied and the Player acknowledges that he/she has sole responsibility for the selection of them. Except as expressly provided in this Agreement, the Website and the Services are provided “as is” and all conditions, representations and warranties (whether expressed or implied, statutory or otherwise) are excluded to the fullest extent permitted by law including without limitation any implied warranties or conditions as to quality or fitness for purpose.
10.4. The Company shall not be liable for the following loss or damage howsoever caused and even if foreseeable:
a) Economic loss, which term shall include loss of profits, loss of use of profits, business, revenue, goodwill or anticipated savings;
b) Loss of, damage to or the cost of replacement, recovery or reconstruction of the Player's or a third party's documents, tapes, records, information or other data on any media;
c) Special, indirect or consequential loss;
d) Loss arising from any claim made against the Player by a third party;
e) Loss or damage arising from the Player's failure to fulfil his responsibilities or any matter under the control of the Player or a third party;
f) Loss or damage arising from the Company acting in accordance with the instructions of the Player, agents or third parties engaged by the Player;
g) Any event of force majeure.
10.5. Nothing in these Terms and Conditions shall limit or exclude our liability for:
a) Death or personal injury;
b) Fraud or fraudulent misrepresentation;
c) Gross negligence;
d) Anything which by law we are not permitted to exclude in any applicable jurisdiction.
10.6. The maximum aggregate liability of TLL is for direct damages arising from gross negligence of or deliberate actions carried out by its management, employees in connection with these Terms and Conditions will never be any higher than the available funds on the relevant Account or the value of the transactions involved in the deliberate or negligent act.
11.5. Should one or more term or condition of this agreement be declared legally invalid or unenforceable, such declaration will not affect the remainder of these Terms & Conditions, which will retain their validity.
11.6. This agreement is regulated by the Laws of Malta whose courts shall have exclusive jurisdiction to settle any dispute arising therefrom.
11. SPECIFIC GAMES RULES
Casino
11.1. Our Casino is operated in conjunction with our approved software providers which are listed in the MGA Dynamic Seal, accessible in the footer of each page of the Website.
11.2. The rules of the Games are available on the Website in the Help section of each Game. All the Game rules form part of these Terms and Conditions and by playing in our Casino you warrant that you are familiar with the rules of any Game in which you participate.
11.3. We reserve the right in our sole discretion to make changes to the available games in the Casino, and to the payout rates which apply to those games at any time. The payout rate of each game can be viewed by clicking in the Help or Information section (usually marked with a question mark or an “I”) within each game. It is your responsibility to note the payout rate applying to each game in each session prior to place a wager.
11.4. In the event that your device malfunctions and/or you lose your internet connection during a Game, the game will resume from the point at which the internet connection was lost when you next log in to the game.
11.5. In the event of a casino system malfunction all wagers are void. Should this situation apply, we reserve the right to terminate the affected Games.
11.6. In the event a game is started but miscarries because of a failure of the system, the Company shall refund the amount wagered in the game to the Player by crediting it to the Player Account or, if the account no longer exists, by paying it to the Payer in an approved manner; and if the Player has an accrued credit at the time the game miscarried, credit to Player’s Account the monetary value of the credit or, if the account no longer exists, pay it to the Player in an approved manner.
11.7. We offer a number of live casino games which due to the live streaming requirements are in need of adequate bandwidth for the full enjoyment of the game and active and timely participation of the Player. It is recommended that only Players having the required bandwidth play the live games.
Sportsbook
12. General
12.1. Our Sportsbook is operated in conjunction with our approved provider Alternar.
12.2. This set of terms and conditions govern the use of the Sportsbook. By placing a bet with the Website, you acknowledge that you have read and understood the rules, you have made yourself familiar with them and you agree to be bound to these, including our general Terms and Conditions.
12.3. These Rules may be provided in different languages for convenience purposes. In the event of a discrepancy between the English and any other language version, the English language version shall be deemed to be correct and prevailing. The same rule applies to the teams’ names that are published on the Site.
12.4. In the event of a discrepancy between a General and a Specific Rule, the latter shall prevail.
12.5. We may revise and update these Rules at any time. While we will take steps to ensure that you are notified in advance of any material changes; it is your sole responsibility to keep yourself updated of the current valid provisions.
13. Types of Bets
13.1. You may place Single and / or Multiple Bets (“Accumulators” or “Parlays”) with the Site. A Single Bet is a bet that consists of one selection/event only; an Accumulator is a bet that consists of multiple selections/events. In order for an Accumulator to be settled as won, you must correctly predict the outcomes of all the selections forming parts of the Accumulator.
13.2. Unless otherwise specified in the Specific Rules, multiple Bets are subject to the following additional terms:
13.2.1. The maximum aggregate winnings for Multiple Bets in one calendar day is Euro 250,000.00 or the equivalent in other currencies;
13.2.2. Accumulators may only consist of up to ten selections;
13.2.3. Accumulators may only contain selections pertaining to up to maximum ten different leagues;
13.3. Should a multiple bet/parlay include a non-runner or a cancelled or, in any case, void selection, the bet will be settled on the remaining selections. Odds on the void selection will bet set to 1.00.
13.4. Should a Multiple Bet include a postponed / delayed selection, such selection shall be settled in accordance with the Specific Rules pertaining to the postponement / delay of the relevant event.
13.5. Selections/events that are logically connected (i.e. Home Team to win 2-1 and Both teams to Score) are not allowed as Accumulators and can only be played as Single Bets, unless otherwise specified.
13.6. You may place Pre-Match and / or In-Play Bets with the Site. Pre match bets are bets that can only be validly placed prior to the commencement of the selection/event they refer to or, in case of Accumulators prior to the commencement of the earliest of the selections/events forming part of the Accumulator. In-Play bets are bets that can only be placed after the commencement of the event they refer to.
14. Acceptance, Settlement and Pay-Out of Bets
14.1. Pre-match bets can be placed up to the time indicated on the Site, which normally coincides with, but may not correspond to the start time of the event. We reserve the right to void, at any time, including after the settlement of the respective outcome, any pre-match bet or selection placed after the deadline indicated on the Site and/or in any case after the start time of the event. Odds on the void selection will bet set to 1.00.
14.2. A bet is not valid until it is accepted and displayed in your account’s bet history. We reserve the right to refuse the acceptance of bets, or to limit the amount of bets or the amount of the stake without obligation of providing reason.
14.3. In cases of uncertainty about the validity of a bet, you are requested to check your bet history, or contact Customer Service. Once accepted, a bet will remain valid and cannot be withdrawn, you can no longer cancel it, nor alter its features, such as the stake and the number and outcome of your selections/events. It is your sole responsibility to ensure details of the bets placed are correct.
14.4. All odds offered are subject to variation. We reserve the right to change the offered odds at any time at our sole discretion as well as suspend or close betting on events before the scheduled start time. All bets will be settled at the odds that were offered when the bet was placed.
14.5. We do not accept bets when it is likely that customers act in agreement, or as a syndicate. Placing identical bets from more than one account and from the same IP address might be considered a syndicate even if the personal betting limits has not been reached.
14.6. We put every effort in ensuring that we do not make errors in publishing odds, lines etc., however, we reserve the right, in our sole discretion, to cancel or void correct any bets that is affected by palpable or obvious errors, such as incorrect information published in regard to an event, including but not limited to: incorrectly (reversed) setup handicap, wrong team/teams/participants, incorrect deadlines or technical errors.
14.7. Winnings from bets are added to the balance of your account as soon as the bet is settled and shown as such in your account’s bet history.
14.8. We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question; (ii) the price(s) has been manipulated; (iii) match rigging has taken place. Evidence of the above may be based on the size, volume or pattern of bets placed with the Site as well as on analogous information made available by our 3rd party Providers. A decision given by the relevant governing body of the sport in question (if any) will be conclusive.
14.9. Where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, in accordance with Clause 8 above, we reserve the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.
14.10. Where there is evidence of a bet being placed after the deadline set in Clause 4 or, in case of In-Play bets, where we have reason to believe that a bet is placed after the outcome of an event is known, or after the selected participant or team has gained a material advantage, we reserve the right to void the bet.